This Privacy Policy explains how Prior Power Solutions Limited uses the personal data we collect from you, including when you use our website.

What data do we collect?

Prior Power Solutions collects the following data:

• Personal identification information (name, email address, postal address, telephone numbers, credit card and/ or bank details).
• Photographs/video (see below)

How do we collect your data?

You provide Prior Power Solutions with most of the data we collect. We collect data and process data when you:

• Register online or place an order by email, telephone or in person for any of our products or services.
• Approach us by email, telephone, in person (including at networking events or exhibitions) or through our website enquiry forms for information or a quote.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Voluntarily sign up to our eNewsletter.
• Use or view our website via your browser’s cookies.

Photography/Video

Prior Power Solutions may take photographs/video (with written consent) of students (under 18) on work placements with us.

These will be used to promote the work we do with students. Photographs/video may be used on this website, in media releases, on our social media channels or in printed materials. Photographs/video are stored as detailed below.

Where additional consent has been given, first names may be included in the caption for photographs/video.

Data protection rights, as detailed below apply to photographs/video of individuals.

How will we use your data?

Prior Power Solutions collects your data so that we can:

• Process your order and manage your account.
• Provide you with a quote or information you have requested from us.
• Send you eNewsletters with information and special offers we think you might like.
• Improve our website user experience.

We do not share your data with any partner organisations or third parties except for the fulfilment of your order or enquiry such shipping companies, payment companies, and manufacturers, or that is necessary under law.

When we process your order, we may send your data to, and use the resulting information from, credit reference agencies to prevent fraudulent purchases.

We will never sell, rent or otherwise distribute or make public without your express consent your data.

How do we store your data?

Prior Power Solutions securely stores your data at our headquarters at Gapton Hall Road, Great Yarmouth, Norfolk, NR31 0NL. Our premises are secured and alarmed. All data stored electronically is held on a secure server.

We will not retain personal data for longer than necessary for the purpose for which it was collected.

Marketing

Prior Power Solutions would like to send you information by email about products and services of ours that we think you might like.

If you have agreed to receive marketing or voluntarily signed up to receive marketing, you may opt out at any time.

The email address that you submit will not be stored within this website’s own database or on any of our internal computer systems.

Our eNewsletters are distributed through MailChimp. We consider MailChimp to be a third-party processor. Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal by contacting us.

What are your data protection rights?

Prior Power Solutions Limited would like to make you fully aware of all your data protection rights. Every user is entitled to the following:

The right to access – you have the right to request that Prior Power Solutions provides you with copies of your personal data. We may charge you a small fee for this service.

The right to rectification – you have the right to request that Prior Power Solutions correct any information you believe is inaccurate. You also have the right to request Prior Power Solutions complete information you believe is incomplete.

The right to erasure – you have the right to request that Prior Power Solutions erase your personal data, under certain conditions.

The right to restrict processing – you have the right to request that Prior Power Solutions restrict the processing of your personal data, under certain conditions.

The right to object to processing – you have the right to object to Prior Power Solutions processing your personal data, under certain conditions.

The right to data portability – you have the right to request that Prior Power Solutions transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us:

Telephone: 01493 441383

Email: info@priorpower.com

Post: Gapton Hall Road, Gapton Hall Industrial Estate, Great Yarmouth, Norfolk NR31 0NL

What are cookies?

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

For further information, visit www.allaboutcookies.org

How do we use cookies?

Prior Power Solutions uses cooking in a range of ways to improve your user experience on your website including:

• Keeping you signed in
• Understanding how you use our website so that we can improve user experience

For more information on cookies and their use on this website, please refer to our Cookie Policy.

Privacy policies of other websites

Our website contains links to other useful websites. This privacy policy only applies to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Prior Power Solutions keeps its Privacy Policy under regular review and places any updates on this web page. This privacy policy was last updated on 09 May 2023.

How to contact us

If you have any question about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please contact us:

Telephone: 01493 441383

Email: info@priorpower.com

Post: Gapton Hall Road, Gapton Hall Industrial Estate, Great Yarmouth, Norfolk NR31 0NL

How to contact the appropriate authority

Should you wish to report a complain, or if you feel that Prior Power Solutions Ltd has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office on 0303 123 1113.